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FAQ's General + Contact Us


This means that your order is shipped directly by our partners from global areas such as Thailand, Tibet, China, India, etc

Q: Is Really Safe?

A: Yes! We do not store or save any of your credit card information on our site. All credit cards payments on our website are processed by Stripe, which is well placed among the world's most reputable and trusted payment processing companies. We do not collect, receive or have access to any of your credit card information with this company. If You buy from you can trust us to stand by our returns policy!

Q: What is your Online Return Policy?

A: If you’re not 100% satisfied with your purchase, you can return it for a Full Refund or Store Credit. We believe strongly in our products and their quality and want you to be completely happy with your purchase. Note! ...This will not apply to customized products. Click here for Details of our Returns & Refund Policy

Q: Do you offer free returns?
While we offer free shipping, free returns is not an option at this point. However free one way is better than free no way…true?

Q: How Can I Track My Apparel Order and When Will It Arrive?

A: Once your order is Shipped, you will receive a Confirmation email with a link to track your order. By following this link, you can see what method of shipment was used and where your package is located. Delivery time ranges between 1-2 weeks providing there is no huge spike in demand. Please keep in mind the carrier is responsible for transit times, though we will do everything possible from our end to make sure your order is delivered in a timely matter.

The Good News is, there is no need to panic Your Order Will Be in the Pipeline :)

Q: It Says My Address Is Not Found

A: We ship using the United States Post Office. If you have a PO box and do not get mail at your physical address, you should use the PO box. The verification can be tricky on specific abbreviations as well. “find zip code” can help you find your specific abbreviations and how USPS will verify your address.

Q: What if I enter the wrong shipping address!

A: We strongly recommend that you re-check your details before placing an order, however, we are the first to agree “Stuff Happens!”. As stated, the ordering process is fully automated we only have a window of 24 Hours to make any changes. Please forward details of any Shipping Address change to with “ADDRESS CHANGE” in the subject header, and your original order details and we will advise you of the outcome.

Q: You Made A Mistake On My Order.

A: We try hard to ensure that orders are assembled with care and processed quickly. Unfortunately, everyone (including us) occasionally makes mistakes so we apologize in advance if we fail you in any way. Shoot an email to with “YOU MADE A MISTAKE” in the subject header, your original order number, plus photos and description to outline any problem and verify your claim  ...then we can work with you to make it right.

Q: There's a problem with an order I received. What do I do?

A: If you see anything defective or incorrect with the item you received, please contact us so we can solve the issue.

Email with “THERE’S A PROBLEM” in the subject header, your original order number, plus photos and description to verify. If a return is authorized, you may need to return your item to us in its original packaging within 30 days of receipt for an exchange or refund.

Q: I ordered 2+ items, but only received one... where's my order?

A: When you order multiple items at a time, they are usually shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way :)

Q: Is it too late to change my order?

A: As stated there is only a Window Of 24 Hours to make any Order Alterations. Once the item begins the manufacturing process or ships, you will need to receive the item before contacting us about possible returns or refunds.

We strongly recommend that you Read All Product Descriptions Before Ordering so you have a clear idea of what it is you are purchasing (ie. Dimensions, Rolled or Framed and Number of Components).

Please forward details of any alteration request to: with “ALTERATION REQUEST” in the subject header, your original order number and indicate what upgrade you want e.g. “Upgrade from Medium • Rolled Canvas to Large • Ready To Hang (Framed).

If the difference is lower in price... the difference will be credited to your purchasing bank account.

If the difference is higher in price... once we receive your alteration request, we will email a new invoice which must be paid in full before we process your upgrade order with no exceptions. You will receive a confirmation on the successful completion of the order change processing.

Q: Can I cancel my Order?

A: You can cancel your order by forwarding an email request to with “CANCELLATION REQUEST” in the subject header, including your original order number. There are NO order cancellations after 24 hours of placing an order. We cannot guarantee we will be able to stop the shipment, but we do have a returns policy.

Q: My order arrived damaged.

A: Not Good! It happens! If you could take photos showing the extent of the damage to assist claim application processing and email it to with “ARRIVED DAMAGED” in the subject header including your original order number and we’ll get a replacement or refund right away.

Q: The Purchased Item Color Seems Different.

A: Every effort has been made to portray the colors of our products that appear on this website as accurately as possible. However, because the actual colors you see are influenced by the monitor you are using, we cannot guarantee that your display of any color will match the purchased item exactly.

Hey, Good to hear from you!
We read every email and try to respond within one business day.
Old fashioned phone calls work too ...Tel 180-1441-2263
Business Hours: 9 am to 5 pm Eastern Australian time (Please consider)

John Charity